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AVAYA®Communication Manager(x) / Definity®
Basic Administration Training

CLASS INFORMATION

AUDIENCE: System administrators with a lot to learn. This class will teach students how to program all types of Avaya switches and servers. The class starts at the beginning assuming the student has very little knowledge of the Avaya products.

During the week they will program and entire switch including: system screens, dial plan, stations, and features. There will be written and programming exercises throughout the week. In addition, there will be discussions about trunking, ARS, vectoring and call center applications. Students will have access to Definity 9.5 switches and several versions of Avaya servers and gateways with the latest software loads. Friday morning will be devoted to Intuity Audix voice mail systems with handouts and feature discussions.

DAY ONE

  • 8:30AM Greetings:
  • 9:00AM Course Overview:
  • 9:30AM Telecom History:
  • 10:00AM Break
  • 10:30AM Hardware:
    Modules, Cabinets, Carriers, Packs, Processor, Tone Clock, Memory
    Pack, Memory Storage (tape, cards), Backboards (66 blocks, 110
    Hardware), Cables, Cross connects (colored jumper wire)

Noon Lunch

  • 1:30PM Administer Switch:
    Logging On, Logging Off, Passwords, Terminal Types, Save
    Translations
  • 2:00PM Switch Access:
    Procom, DSA, Terranova
  • 2:45PM Help Key:
    Set Time
  • 3:00PM Break
  • 3:15PM System Wide Features:
    Customer Options, Features, TTI, CDR, System Printer


DAY TWO

  • 8:00AM Review:
  • 8:30AM Dial Plan:
  • 9:00AM List Configuration
    All, Trunks, Stations, Software
  • 9:45AM Break
  • 10:00AM Set Types:
    Analog, Digital
    Add, Change, Remove, Duplicate, Alias Stations
    Noon Lunch
  • 1:30AM Features:
    Speed Dial, Send All Calls, Call Forward, Call Park, Park Retrieve,
    Call Pickup, Bridged Appearances
  • 3:00PM Break
  • 3:15PM Administer Features:
  • 4:15PM Exercise

DAY THREE

  • 8:00AM Review
  • 8:30AM Attendant Console:
  • 9:30AM COR( Class of Restriction):
  • 10:00AM Break
  • 10:15AM COS (Class of Service):
  • 11:00AM Call Coverage:
    "Soft" Numbers, Coverage Paths, Cover Answer Groups, Remote Call
    Coverage, Time of Day Coverage, TEG Groups
  • 12:30PM Lunch

    2:00PM Telecommuting:
  • 2:30PM Groups:
    Hunt Groups, Pickup Groups
  • 3:00PM Break
  • 3:15PM Data:
    Data Modules, Data Extensions
  • 4:00PM Trunking:
    CO Trunks, DID Trunks, Wats Trunks, DS1(T-1), ISDN Trunks

DAY FOUR

  • 8:00AM Review
  • 8:30AM Vectors and VDN:
  • 9:30PM ACD:
    Call Centers
  • 10:00AM Break
  • 10:15AM ARS:
    ARS Analysis, FNPA, HNPA, TOLL Tables
  • Noon Lunch
  • 1:30PM Routing Patterns:
  • 2:00PM Administer Tables and Patterns:
  • 3:00PM Maintenance:
    Status Stations and Trunks, Measurements, Maintenance Monitoring
    3:30PM Alarms:
  • 4:00PM Course Overall Review
  • 4:30PM Critique

DAY FIVE

  • 8:00AM Voice Mail:
    Audix Small, Definity Audix, Intuity Audix, Other Voice Mail
    Systems and Modular Messaging Overview

Dismissed at Noon

References for our classes

 


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Walt Medak & Associates, Inc. Voice & Data Telecommunications Design & Administration
800-452-6477 | 360-836-3030 Fax | info@medak.com

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