WMA SERVICE AND TRAINING ON AVAYA®
EQUIPMENT

SERVICES
MAINTENANCE SUPPORT. Staffed by Avaya® and WMA-trained specialists, we service only Avaya®-manufactured PBXs.  We provide maintenance support with two plans: a formal prepaid Maintenance Agreement, and informally "as-required".

MAINTENANCE AGREEMENTS.  We have a complete stock of spares for each equipment type that we service.  PBX status may be remotely monitored and immediate fault-corrective action will be taken.   Additionally, we have functioning PBX switches to provide rapid disaster recovery (fire, flood, etc.). WMA Maintenance Agreements (24hr, 7days/week) are typically priced 20% lower than Avaya® (8hr, 5days/week).

  • 24 HR., 7 DAY SERVICE
  • REPLACEMENT ASSEMBLIES IN STOCK
  • OPTIONAL DISASTER RECOVERY AVAILABLE TO MAINTENANCE CUSTOMERS
    • SOFTWARE: Your translations can be downloaded for safekeeping at our facility.
    • HARDWARE: We maintain fully functional PBX switches on hand.
  • REMOTE ALARM MONITORING
    • REAL TIME TECHNICIAN ALERT, WITH FAULT DETAILS
    • REAL TIME CUSTOMER NOTIFICATION
  • REMOTE PBX ADMINSTRATION
    • PBX SETUP, CHANGES (option)
    • SOFTWARE UPLOADS, DOWNLOADS (option)
    • FAULT ISOLATION, CLEARING  
  • OPTIONAL “CRASH KITS” AVAILABLE FOR FASTEST FAULT RECOVERY

“AS-REQUIRED” MAINTENANCE. Optionally, PBX status is remotely monitored, and immediate alarm notification performed. 

  • REPLACEMENT ASSEMBLIES USUALLY OVERNIGHT
  • OPTIONAL DISASTER RECOVERY AVAILABLE
    • SOFTWARE: Your translations can be downloaded for safekeeping at our facility.
    • HARDWARE: We maintain functional PBX switches on hand.
  • OPTIONAL REMOTE ALARM MONITORING
    • REAL TIME TECHNICIAN ALERT, WITH FAULT DETAILS
    • REAL TIME CUSTOMER NOTIFICATION
  • OPTIONAL REMOTE PBX ADMINSTRATION
    • PBX SETUP, CHANGES
    • SOFTWARE UPLOADS, DOWNLOADS
    • FAULT ISOLATION, CLEARING  
  • OPTIONAL “CRASH KITS” AVAILABLE FOR FASTEST FAULT RECOVERY

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OTHER SERVICES
  • TECHNICAL CONSULTATION TO:
    • SYSTEM ADMINISTRATORS
    • INTERCONNECT COMPANIES OUTSIDE WMA SERVICE-AREA
  • FIND LOST PASSWORDS (LICENSED SOFTWARE ONLY)
  • RESTORE AUDIX® TO INITIAL CONDITIONS
  • REMOTE STORING OF TRANSLATIONS FOR DISASTER RECOVERY
  • COMPLETE SWITCH SOFTWARE SETUP, INCLUDING AUDIX
    • ARS (Accommodate area code changes, changing local vs. long distance prefixes)
    • DCS/UDP (Networking Multiple PBXs)
    • RE-IMPLEMENTATION OF OLDER WORKING SYSTEMS
    • TOLL-FRAUD SECURITY AUDITS
  • EXTENDED WARRANTY OPTIONS
  • ENGINEERING AND RECONFIGURATION SERVICES
  • SYSTEM ADMINISTRATOR TRAINING
  • TECHNICAL TRAINING

 

TRAINING
WMA has a fully developed training center located in Vancouver, Washington. We offer a one-week System Administration training seminar covering everything from starting with a system that has no information in it to a fully functional and practical system within that week. All aspects of the system are fully covered, and it is all hands-on training on real, not simulated, AVAYA® Communication Manager and Definity® switches. You will get the actual touch and feel of the system hardware, along with the software.

The training is suitable for both client administrators and field technicians. The training covers system setup, stations, trunks, groups, lists, ARS, Audix®, etc., and includes training manuals, exercises and most importantly, one-year of ongoing "refresher" calls to our facility to help digest the information over that time, not just cramming it all in during the one week.

We have small groups targeted at a maximum of 12 trainees per class. This allows more time for individual questions and concerns, and additional exchange of information during the time allotted. We also try to assign each trainee to the same type of system they will be managing on the job. At each table there is a Definity® version 9.5 PBX, an AVAYA® Communication Manager VoIP switch, and an Intuity Audix® voicemail.

Classes are currently scheduled for each month and are filling rapidly for this term, so it would be wise to get an early start by contacting us at training@medak.com as early as possible.

Register now

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Walt Medak & Associates, Inc. Voice & Data Telecommunications Design & Administration
800-452-6477 | 360-836-3030 Fax | info@medak.com

AVAYA®, AT&T®, SYSTEM75®, DEFINITY-G1®/G3i®/G3si®/G3r®/G3vs®, AVAYA® COMMUNICATION MANAGER,
MERLIN®, PARTNER®, AUDIX®, DEFINITY AUDIX® AND INTUITY®
Are registered trademarks of Avaya and AT&T.